Terms and Conditions

1. Scope of Service

Our quotations cover private, air-conditioned vehicle transport with an experienced, professional English-speaking chauffeur guide, for the route, duration and party size stated on your quotation. Accommodation, meals, entrance fees, safari charges and train tickets are not included unless your quotation states otherwise.

2. Nature of the Itinerary

Unless your quotation sets out a fixed day-by-day schedule, your tour is a private point-to-point journey along the route stated. Specific stops, sightseeing time and daily pacing are coordinated directly with your chauffeur guide during the tour. Wildlife safaris, scenic train journeys and other excursions can be arranged on request, subject to availability, at extra cost.

3. Booking Confirmation and Deposit

• Deposit: A confirmation deposit reserves your vehicle and chauffeur guide. Tours beginning with an airport pickup require 10% of the total tour cost. Tours beginning with a hotel or other non-airport pickup, or booked under special conditions advised at the time of booking, require 25%. The exact amount is confirmed once your travel dates are finalised.
• Flight details: For tours starting with an airport pickup we also need your arrival flight details (airline, flight number, arrival date and time), or a photo of your booking, sent by WhatsApp or email so we can schedule the pickup.
• Confirmation: All bookings are subject to availability. A booking is confirmed once we have acknowledged it in writing and received the deposit.

4. Balance Payment

• When: The balance is settled in Sri Lanka at the start of the tour. Most commonly this is paid in cash to your chauffeur guide, but it can be arranged another way with our team in advance. There is no requirement to pay in full before you arrive.
• Paying early: If you would rather settle the balance in full or in part before arrival, by bank transfer or an online payment link, contact us and we will arrange it.
• Accepted currencies: We accept cash in Sri Lankan Rupees (LKR), Indian Rupees (INR), US Dollars (USD) and Euros (EUR), converted at the rate listed on wise.com on the day of payment. Bank transfer and card options are available on request.
• Pricing: Quotations are issued in LKR with an indicative USD figure for reference. The indicative figure is not a fixed exchange rate. Quotations are valid until the date stated on them, after which rates may be revised for fuel prices, seasonal demand or exchange rate movement.

5. Cancellation

• 7 days or more before the tour start date: your confirmation deposit is refunded, less any bank or payment-processing charges.
• Less than 7 days before the start date, or a no-show: the confirmation deposit is forfeited, as the vehicle and chauffeur guide were held for you. An additional cancellation fee of up to 25% of the total tour cost may also apply.
• Cancellation by CeylonExplora: if we cancel for reasons within our control, you receive a full refund of everything paid, or an alternative tour of similar value.
• Please send cancellation requests in writing to hello@ceylonexplora.com. Refunds are processed within 30 days.

6. Rescheduling

Once travel dates are confirmed, one date change is permitted at no extra cost if requested at least 7 days before the tour start date, subject to vehicle and chauffeur guide availability. A change requested within 7 days of the start date is treated as a cancellation and a new booking.

7. Passengers, Luggage and Route Changes

• The quoted rate is based on the party size stated on your quotation, with luggage suited to the vehicle. Additional passengers or excess luggage may incur extra charges or require a larger vehicle, and should be arranged in advance.
• Hours, days or destinations added beyond the route stated in your quotation are charged at prevailing rates, agreed with your chauffeur guide or our team in advance where possible.
• We may substitute the vehicle or chauffeur guide with one of equivalent standard in the event of breakdown, illness, or other circumstances beyond our reasonable control.

8. Travel Documents and Insurance

You are responsible for holding a valid passport, any required visas, and the travel documentation needed for entry into Sri Lanka. We recommend comprehensive travel insurance covering medical emergencies, cancellation and lost luggage. We do not provide insurance and are not liable for losses arising from its absence.

9. Health and Safety

Please make sure you are medically fit for your chosen itinerary and consult a doctor about vaccinations and precautions before travelling. Some activities carry inherent risks. Tell us in advance about mobility needs or medical conditions so we can plan a suitable route and vehicle.

10. Force Majeure

We are not liable for delays, changes or cancellations caused by events beyond our reasonable control, including adverse weather, road closures, strikes, civil unrest or government restrictions.

11. Limitation of Liability

Our liability is limited to the private transport and chauffeur guide service described in your quotation. We are not liable for the acts, omissions or safety standards of third parties such as hotels, restaurants and attraction operators, nor for personal injury, illness or loss of belongings, except where caused by our proven negligence.

12. Governing Law

These terms are governed by the laws of Sri Lanka. Any dispute is subject to the jurisdiction of the courts of Sri Lanka.

13. Amendments

We may update these terms; the current version applies from the date it is posted here. The terms issued with your quotation govern a confirmed booking.

14. Contact

Questions about these terms are welcome before you book.
Email: hello@ceylonexplora.com
Phone and WhatsApp: +94 71 777 7558
Office: Kandy, Sri Lanka